Archive for the ‘Call Center’ Category

Browsing through a colleague’s email and knowing how she finds motivation amidst a muddled environment led me to remember a speech from the movie “Friday Night Lights” (now a TV series).

“Well it’s real simple: You got two more quarters and that’s it.

Now most of you have been playin’ this game for ten years. And you got two more quarters and after that most of you will never play this game again as long as you live. Now, ya’ll have known me for awhile, and for a long time now you’ve been hearin’ me talk about being perfect.

Well I want you to understand somethin’. To me, being perfect is not about that scoreboard out there. It’s not about winning. It’s about you and your relationship to yourself and your family and your friends.

Being perfect is about being able to look your friends in the eye and know that you didn’t let them down, because you told them the truth. And that truth is that you did everything that you could. There wasn’t one more thing that you could’ve done.

Can you live in that moment, as best you can, with clear eyes and love in your heart? With joy in your heart?

If you can do that gentlemen, then you’re perfect.

I want you to take a moment. And I want you to look each other in the eyes. I want you to put each other in your hearts forever, because forever’s about to happen here in just a few minutes.

I want you to close your eyes, and I want you to think about Boobie Miles, who is your brother. And he would die to be out there on that field with you tonight. And I want you to put that in your hearts.

Boys, my heart is full. My heart’s full.”

We’ve all been working real hard and the progress that we’ve made is a testament to that.  There is no doubt that you guys have taken over the driver’s seat and have propelled this account towards an improvement that we’ve been aiming for since we launched the segment.  We’ve been through a lot of stumbling blocks…obstacles that at one point in time led us towards a stage where giving up was the option.  Amidst all the snags that have been thrown at us, we’ve managed to move on… to elude the tentacles of bleakness…

I have difficulty finding words to let all of you know how proud I am of the team.  Our accomplishments so far, the struggles that we have faced straight on, and as a team, are feathers on all of your caps.  I couldn’t find prouder words than to unreservedly tell you guys that you have been the best team that I’ve worked with.  Your dedication and passion have brought me back from the ashes… I’ve found, again, my motivation to charge, head-on, to fight back and face our quandaries dead-on…knowing that I am not alone, realizing that I have you guys to work and struggle with, and recognizing that I have the best teammates in ACS…

We will struggle together… we will face all adversaries in concert… and we will succeed as a team… because, collectively, we are perfect!

“Now most of you have been playin’ this game for ten years. And you got two more quarters…”